– PayPal is the only form of payment accepted.
– Please pay through PayPal after the auction ends. Unpaid item (UPI) complaints will be filed with eBay upon non-receipt of payment.
– We can ONLY ship to the PayPal verified address on your PayPal account. NO EXCEPTIONS.
– Please be sure to check that your PayPal verified address is correct and up-to-date. We can not change the shipping address once the item is shipped and in transit.
– PayPal eChecks will delay your order. PayPal eChecks are processed similarly to personal checks and takes 3 to 5 business days to clear your bank account. We can not begin processing your order until the funds have cleared.
– If you select eCheck as your funding source in PayPal, this could delay the processing and shipping of your order by 7 – 10 business days in addition to the normal processing and shipping times. We recommend that you use an Instant Payment or Credit Card as your PayPal funding source for the best processing and shipping time.
– California residents and shipping address are required to pay CA sales tax.
– If you have any questions, please contact us by clicking “ASK A QUESTION”. We will reply to all emails Monday through Friday, 9am to 8pm PST (Pacific Standard Time).
– For immediate assistance, please send us a text message at – 1-714-3909806 Monday through Friday, 10am to 8pm PST (Pacific Standard Time)
– We will usually ship out the products within 1-2 business days after payment is cleared. In some occasions, some products have to be special ordered. We will notify you if that is the case.
– Tracking number(s) will be provided once the products are shipped.
– UPS, FedEx and USPS are our carrier choices. We will choose the suitable carrier depending on the products and sizes.
– We are not responsible for carrier transit time. (Note that transit times may vary, particularly during peak periods or in climate weather conditions, and that delivery times frames will need to be extended for any processing time frames in excess of 1-2 business days.)
– We are not responsible for packages lost in transit. Please contact the carrier directly.
– For all high price products, Signature Confirmation will be required.
– If your item is received damaged, within 48 hours, contact our customer service department to file a FedEx/UPS claim for the damaged item(s). Within the next few days, FedEx/UPS will make 3 pick-up attempts to bring the package back to their station for inspection (5-8 business days inspection time required from FedEx/UPS). A replacement is sent out immediately once the package arrives to our warehouse.
– Please retain all boxes and other packaging material as package may be subject to inspection by the carrier. The buyer is responsible for claiming all damages incurred while shipping with the carrier.
– If you refuse the package from the carrier at the time of delivery or the package is undeliverable, you will be charged for the return shipping fee.
– ALASKA, HAWAII, PUERTO RICO AND GUAM SHIPMENTS HAVE AN ADDITIONAL SURCHARGE. PLEASE CONTACT US FOR PRICING AND DETAILS.
– WE DO NOT SHIP TO ANY PO BOXES OR APO/ FPO ADDRESSES.
– We do allow local pick-up , please contact us for more information.
– For international and local pick-up customers, please send us a message through eBay message system for details.
– Products are in stock when we initially list them. However, we also sell outside of eBay and products may be out of stock before we can update our inventory. In such cases, the average backorder time will take about 2 to 3 weeks. Please kindly email us to confirm the availability of stock.
– If your order is time sensitive, please contact us to inquire about the availability of the products before placing your order. The inventory on eBay is not 100% real time accurate.
– All of our products are 100% Brand New unless otherwise stated in the description of the auction.
– All products are made for USDM Spec. (United States market specifications) unless otherwise stated in the application description.
– We reserve the right to cancel your bid or end the auction anytime.
– We will automatically refund your payment if the products are out of stock.
– We will not accept buyers from certain international countries due to fraud.
– No refund or exchanges for products over 30 calendar days from the date of delivery.
– Returns and Refunds are only acceptable if the item is UN-OPENED and in BRAND NEW condition.
– Absolutely NO return, exchange or refund on merchandise that shows signs of having been used, installed, mounted or modified.
– Original shipping and handling charges are not refundable.
– A 25% restocking fee will be applied to all non-defective products return and exchange.
– Please contact us for a Return Authorization Number if you want to return the products for any reason.
– Any products returned without a Return Authorization Number will be refused.
– All authorized merchandise MUST be returned in original packaging, unused and in resellable condition.
– Any refund or exchanges will only be granted after any claims and/or inspection is approved. Please give us a reasonable amount of time for the claim/inspection process.
– We recommend having professional to install the products. Installation instructions are NOT included on most of the items we sell.
– If buyer claimed the products “does not fit“, a proof of certificate by a professional is required.
– We are not responsible for injuries and accidents due to improper installation by buyer. Please obtain some knowledge on the products before purchasing.
– We normally carry the entire line of the products we are selling.
– Please do not hesitate to contact us if you can not see what you want from our listings.
– Please visit our eBay Store for more products to select and choose from.
– We work extremely hard at keeping our 100% feedback rating and 5 stars detailed seller ratings (DSR). We do that by maintaining excellent communication with our customers. If there is a reason for which you feel you cannot rate us at 5 stars or leave us positive feedback, please contact us first and give us a chance to fix the matter for you. Here at Shutoko Engineering, customers come first and your satisfaction is always guaranteed!
– Please feel free to contact us if you have any questions. Your business is important to us and we will reply your questions as soon as possible.
– We do allow local pick-up , please contact us for more information.
– For international and local pick-up customers, please message us directly and we will contact you back with the details.
