Important notes:-

Colours displayed may vary depending on your screen type due to your devices colour settings, therefore, colours displayed are a guide only, please refer to thread charts, or other means for exact colour matching. All threads etc listed use their respective manufacturers colour numbers and labels/colour names.

NB

About us:- ALL our items are dispatched with TRACKING – for YOUR peace of mind

We are starting to move many items to a better flat rate postage model for our customers, if you are unsure about the postage cost, please request a combined total from the shopping cart. (NB If you do not use the link in the cart, we will not be able to see what you have in the cart)

We are a small, family owned, 100% Australian company, Puttock International Pty Ltd, with our main business operating in Morwell, Victoria. We have many items listed in our store, and can get other items by special order if required and will list them on eBay specially for you.  Just ask via eBay Messages as we are here to help.

Our aim is to offer the best customer service we can, and the best value prices.

We do not claim to know everything about all the products available, but are always willing to contact our various suppliers and find out the low down when needed.

We are NOT experts in Sewing, Knitting, Patchwork, Crochet or any other craft, and freely admit that fact, but are always willing to research as much as needed to help our faithful customers, both online and offline, where possible.

We DO know how to operate our business and provide the best value for money items for our customers, without compromising quality.

IMPORTANT:- If paying by Credit Card via Paypal or by PayPal within eBay, the sale will appear as “Puttock International Pty Ltd” on your credit card statement

ALL of our items are shipped with insurance and tracking, for peace of mind at both ends.

All goods with cleared payment will be dispatched quickly, normally within 3 business days. We offer Express postage if you require your item quicker. Please contact us and we will gladly assist you with any concerns.

We ship via Australia Post and deliver to your choice of addresses including street addresses, workplaces and Post Office Boxes. Please ensure that your shipping details are correct at the time of checkout.

All PARCEL items are sent signature required, you can request safe drop via Australia Posts tracking link.

Some small items may be sent by Tracked Insured Envelope post, and is reflected by the shipping cost.

Unclaimed Parcels and incorrectly supplied addressed returns.
Parcels that come back to us that have been incorrectly addressed or unclaimed by the receiver will attract a return charge of $12 and we will also have to recharge another postage charge on top to resend it. Australia Post charge us these fees so please keep a track of your parcels.

Whilst we dispatch quickly, Delivery time will vary depending on your location and should be no more than 2-10 working days within Australia. Please be aware that Australia Post does not deliver on weekends and public holidays. If your package is taking longer than normal to arrive, please contact us via eBay Messages and we will open a case with Australia Post to locate your item.

If your item is taking too long to arrive, please contact us via eBay Messages and we will open a case with Australia Post to locate your item.

Most of our parcels are shipped via Insured Parcel Post signature required, other than small items (see below) which supplies us with a tracking number, which will be attached to your purchase history for the item/s. You can also track the status of your item by clicking on the tracking number supplied in your order details, once your item has been shipped, this should take you directly to the Australia Post website were the details will be available. Please note that sometimes it can take 24-48 hours for details to appear due to Australia Post’s system. IF you wish your item left without signature, please respond to the email sent from Australia Post, where you can give them authority to leave the parcel.

For all of our items, we COMBINE postage by weight within the checkout process (Cart). If unsure, you can request a combined total from the cart (Just above the right of the first item listed in your cart). PLEASE do not request a combined postage discount AFTER payment, as eBay prohibits us from combining orders that have been paid separately. Also Please Note:- Volume discounts only apply if using the eBay Cart, this is an eBay thing.

Small items
A few small items are sent by letter post without tracking (low cost postage for the buyer – if it does not show a postage cost, it is most likely sent this way). If you want tracked postage on these items, you must select parcel post or Registered Post at checkout, otherwise you agree that the articles are posted out at buyers risk. IF YOU want TRACKED Postage, there are options for both tracked post and express post during checkout.

If you have any questions about delivery, please contact us via eBay Messages and we will do our best to make sure you’re happy.

International Deliveries

International orders are shipped via Australia Post Tracked, Insured (Signature required) services, Whilst these services are reasonably quick, they do rely on the postal services in your country as well.

Any taxes, customs duties or local charges that may occur from your local customs services are payable by you, the buyer.

If you have any questions about international delivery, please contact us via eBay Messages and we will do our best to make sure you’re happy.

If you have an enquiry about any of our products or your online order, please send an email via My ebay messages. You will usually receive a reply within 24 hours.